If the paper is torn, a piece of paper may remain inside the machine. Make sure that all the jammed paper is removed. Slowly pull the paper out so that it doesn't tear If the edge of paper is jammed near the paper output slot, pull the edge of the paper to a position where you can hold it with your hands. If the ink cartridge holder hangs over the paper, move it to the right or the left edge whichever is easier to remove the paper. Make sure that the ink cartridge holder doesn't hang over the paper. If the paper or your hands touch these parts and blot or scratch them, you may damage the machine. Remove the paper on the front tray if any.ĭon't touch the clear film (A). Turn off the machine, and unplug the power cord of the machine from the power supply. If the jammed paper tears and you can't remove the paper from the paper output slot or the transport unit, or the jammed paper remains inside the machine, follow these steps to remove the paper. Plug the machine back in and turn the machine back on.Īll print jobs in the queue are canceled. If you can't remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.Ĭlose the transport unit and don't keep the machine standing upright. If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. When you pull the jammed paper, support the machine with your hand so that it does not fall down. When you open the transport unit, support the machine with your hand so that it doesn't fall down. Push the open lever to open the transport unit. Hold it securely and be careful not to hit it on a hard object. Stand the machine on a wide and flat surface such as a desk. If you inserted a USB flash drive in the direct print port, remove it before you stand the machine. If you can see the jammed paper at the front tray, stand the machine with the front tray open. Stand the machine with the right side facing down. Open the document tray, then open the document cover. Turn the machine off, then unplug the power cord. If you can't see the paper at the paper output slot or front tray, remove the paper from the transport unit. Paper is jammed inside the machine at the transport unit. We recommend you use paper other than A5 sized one to print documents with photos or graphics otherwise, the printout may curl and cause paper exit jams. When you load the paper, confirm that you have the right size paper loaded correctly. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reload the paper, and press the OK button on the machine. If the paper tears and you can't remove the paper from the paper output slot, open the paper output cover to remove the paper.
If you can't pull the paper out from the paper output tray, try to pull the paper out from the transport unit If you can't pull the paper out, turn the machine off and turn it back on. Hold the paper with your hands, then slowly pull the paper out so that it doesn't tear.ĭon't pull the paper out from the front tray even though you can see the jammed paper at the front tray, or you may damage the machine. If you can see the jammed paper at the paper output slot, follow these steps to remove it. Paper is jammed in the paper output slot. If you need to turn off the machine to remove jammed paper during a print job, press the Stop button to cancel the print before you turn off the machine. If the printer is powered off during a fax transmission, data as well as faxes stored in the printer's memory will be lost.
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